About

Hiawatha Highlands is a premier destination for winter recreation and sports.

We offer over 50 km of trails (2 km are lit until 10:00 PM). Enjoy the soothing sounds of the whispering pines and the magnificent views in our winter wonderland. Trail systems cater from the beginner to the advanced and welcomes both classic and skate skiing. We also have snowshoeing and fat biking as well as events and activities for all abilities and age groups.

Free parking and the warmth of the Kinsmen Centre is available for all trail pass holders to use seven days per week during peak season. Come in and enjoy a hot beverage or a quick snack.
Come north for some of the continent’s finest winter recreation and enjoy many of our fine accommodations, shopping and restaurants in Sault Ste. Marie, Ontario Canada.

Hiawatha Highlands is a division of Soo Finnish Nordic Ski Club Non-profit Inc.

Our Philosophy

Hiawatha Highlands operates in a manner that protects its trail pass holders and employees while respecting our environment. We believe that health and safety is our paramount objective and is a responsibility shared by everyone involved.

Our Sponsors

Hiawatha Highlands would like to acknowledge all of the land owners involved in the trails.

  • The Kinsmen Club of Sault Ste. Marie
  • Sault Ste. Marie Regional Conservation Authority
  • Steinberg family
  • Farmer Bob at Mocking Bird Hill Farms
  • Ministry of Natural Resources and Forestry
  • Bible Fellowship Church

Thank you for your support in providing over 50 km of trails for trail pass holders to enjoy Winter recreation.

Business Strategy 2018-2021

Overarching Guiding Principles

Attitude of excellence
Always maintain trails to high standards
Ensure long-term viability through fiscal responsibility

Strategic Priorities

  • Address governance and oversight to manage the business for long-term success
  • Anticipate and advance positioning as a unique outdoor winter fitness hub
  • Foster relationships and synergies to add value to the customer experience
  • Deliver exceptional ski trails
  • Deliver exceptional customer service in all that we do
  • Develop and execute marketing campaigns to increase awareness within the full market area

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Careers

When you work at Hiawatha Highlands, you're joining a great team environment, dedicated to providing the best experience for our customers.

We are looking to fill the following positions to our team for the 2019/2020 Winter season.  All of our positions are seasonal.  Must have own transportation as there is no public transit available to our location.

Customer Service Representative/Evenings & Weekends

Job Description 

-Front desk – answering the telephone, relaying info, taking messages, selling passes, outfitting customers with equipment, producing of the season pass cards using computers and printer, entering trail condition updates on website, preparing and serving of food and beverages, constant inventory of equipment and retail sale items, cash outs, etc.
-Ski cleaning, waxing and repairs to our inventory and as a chargeable service to the public.
-Provide routine information on trail conditions and grooming schedule, as required.
-Prepare incident reports, as required, including all supporting documentation.
-General maintenance skills - use of power tools, heavy lifting, shoveling, cleaning.
-Continuous teaching and learning
-Other ski-related duties as assigned by the Co-Managers.

Qualifications

-High School Diploma or equivalent skills gained through experience
-2+ years of customer service, sales or reception experience an asset
-People oriented
-Efficient, well-organized, able to handle a variety of duties simultaneously
-Adaptable & Flexible
-Excellent written and verbal communication skills
-Computer savvy
-Can work autonomously and within a team environment
-Loves to learn

 

Please forward your cover letter and resume to info@hiawathahighlands.com by October 20th, 2019. 

 

Snow School Instructor/Customer Service Rep

Job Description 

Hiawatha Highlands offers lessons for school boards in Sault Ste. Marie, during the school year.  We have a few positions currently open for this.

- Coordinate the week’s schools and programs, assess the programs-fix/fine tune and develop a log book of this season’s experiences, recommendations, highlights,   daily weather conditions, etc.
- Get all necessary equipment in place and in working order for the program.
- Teach techniques for XC skiing and snowshoeing.
- Plan the Snow School menu of activities-Send letters/set up booking calendar and bookings. On an ongoing basis follow up with schools.
- Always be aware of bookings as they are ongoing.
- Schedule buses for school visits.
-Continuous teaching and learning
-Respond to all telephone, fax and e-mail inquiries. Promptly process or re-direct inquiries as appropriate.
-Provide routine information on trail conditions and grooming schedule, as required.
- Prepare incident reports, as required, including all supporting documentation.
- Front desk – answering the telephone, relaying info, taking messages, selling passes, outfitting customers with equipment, producing  season trail pass cards using computers and printer, entering trail condition updates on website, preparing and serving of food and beverages, constant inventory of equipment and retail sale items, cash outs, etc.
-Ski cleaning, waxing and repairs to our inventory and as a chargeable service to the public
- General maintenance skills - use of power tools, heavy lifting, shoveling, cleaning.
- Other ski-related duties as assigned by the Co-Managers.

Qualifications

- High School Diploma or equivalent skills gained through experience

- XC Skier preferred as teaching basic techniques is part of the job duties, level 1 coaching an asset.
- Current Police Record Check
-Experience an asset, CANSI Certified and or Community Coaching (preferred but not required)
-People oriented
-Efficient, well-organized, able to handle a variety of duties simultaneously
-Adaptable & Flexible
-Excellent written and verbal communication skills
-Computer savvy
-Can work autonomously and within a team environment
-Loves to learn

Please forward your cover letter and resume to info@hiawathahighlands.com by October 20th, 2019.

Volunteers

Volunteering with Hiawatha Highlands is a rewarding experience!

We're always looking for volunteers to help with the following:

Snow School - volunteer instructors/helpers with elementary school age children who come with their classes to ski or snowshoe.

Events - We hold several events throughout the season.  Help with set-up, running and tear-down are needed and appreciated.

Trail pass checking - We run random checks for valid trail passes throughout the season to ensure everyone is complying with the rules. If you're interested in helping with this important aspect of our operation, please let us know.

For more information or to volunteer your time, please contact us here: info@hiawathahighlands.com 

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Office Hours of Operation

Fall Season (Nov 16 - Nov 30)

Open 5 days a week
10am - 3 pmMonday to Friday

Regular Season Hours (Dec – Mar)

Open 7 days a week
9 am - 9 pm Monday to Saturday
9 am - 5 pm Sunday

Holiday Hours

Dec 24th9 am - 5 pm
Dec 25thOffice Closed
Dec 26th11 am -9 pm
Jan 1st11 am - 9 pm

Closed for Season (April 15 - Nov 15)